Field Account Consultant - Customer Relationship & Collections (Bali Region)

Join BCA Finance as a Field Account Consultant in the vibrant Bali region (covering Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta) and play a pivotal role in maintaining strong customer relationships while ensuring timely collections. This is your chance to leverage your expertise in account management and collections to drive customer satisfaction and financial performance for BCA Finance.

As a Field Account Consultant, you'll be the face of BCA Finance in Bali, visiting customers' locations to understand their needs, address concerns, and build lasting relationships. You'll use tools like Salesforce and BCA Finance's proprietary CRM to track customer interactions and collections. This role is perfect for someone who thrives in a dynamic environment and wants to make a tangible impact on customer satisfaction and financial outcomes.

At BCA Finance, we're committed to providing exceptional financial services to our customers. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth. Join us and be part of a team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Visit customer locations to understand their financial needs and address concerns.
• Build and maintain strong customer relationships through regular interactions.
• Ensure timely collections by following up on outstanding payments and resolving any issues.
• Use Salesforce and BCA Finance's CRM to track customer interactions and collections.
• Provide financial advice and guidance to customers to help them manage their finances effectively.
• Collaborate with the collections team to ensure timely and accurate payment processing.
• Monitor customer accounts and provide regular reports to the management team.
• Attend training sessions and stay updated with the latest financial products and services offered by BCA Finance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 3 years of experience in account management, collections, or a related field.
• Proven track record of building and maintaining strong customer relationships.
• Strong communication and negotiation skills.
• Proficiency in using Salesforce and other CRM tools.
• Knowledge of financial products and services offered by BCA Finance.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Familiarity with the Bali region and its financial services landscape.

🛠️ Keahlian

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